Shop Pay & Affirm financing solutions provide an alternative payment method, allowing you to split your purchase into manageable installments. To utilize Affirm or Shop Pay for your payment, simply opt for it at checkout.
During the checkout process, if your cart items qualify, you'll be presented with the option to choose Affirm or Shop Pay as your payment method. Upon order confirmation, your account will be charged for the initial quarter of the total purchase amount. Shop Pay notifies you as each payment is processed.
For inquiries regarding your Affirm or Shop Pay payment, feel free to contact their 24/7 Customer Support. To assist them, provide your order number from the confirmation email. A link to Shop Pay's Customer Support is available below this FAQ section.
To be eligible for Affirm or Shop Pay, you need a U.S. credit or debit card, must be over 18, possess an SMS-capable phone number, and have a U.S. residential address.
Cancellation policies apply to orders. Upon order cancellation confirmation, Affirm and Shop Pay will adjust your payments accordingly. You can monitor your payment status via Affirm's or Shop Pay's website or app. Refunds typically take up to 14 days, depending on your financial institution. Before contacting Affirm or Shop Pay about your refund status, check your original payment account, as the refund may already be processed. If 14 days have passed without receiving the funds, reach out to Shop Pay's Customer Service (link provided below) for assistance.
If a payment fails on the scheduled date, Affirm or Shop Pay will attempt it once more. If unsuccessful, the missed payment will be included in the next cycle. Failure to make payments may involve debt collectors.